The player indicated that they only engaged in sports betting and had redeemed a bonus of around €320. We were unable to assist as the issue pertained solely to sports betting, an area outside our expertise. The player from Spain was unable to withdraw €542, despite having received a previous payout in the same game just minutes earlier. The player reported that the casino was delaying the payment due to a verification process, despite having a history of successful transactions.

Player experiences issues with deposit not appearing.

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Player’s withdrawal is delayed due to name discrepancy.

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• The matter remained unresolved as we lacked the legal authority to investigate such incidents.
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• The player did react to the allegations, however, did not respond to the asked questions.
• The player had contacted the casino multiple times but had received no response.
• Horrible customer service experience that hangs up when they see that you’re not an Indian or you’re from Africa.

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Player’s struggling to receive his refund.

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The player’s account got closed.

• The player confirmed receipt of his winnings, and the complaint was subsequently marked as resolved.
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• After an initial Skype call 40 days prior, she had not heard back from the casino.
• The complaint was resolved as the player got verified and was able to withdraw.
• After he submitted his complaint to us, we had facilitated communication between him and the casino.
• The player from Pakistan deposited 14,000 PKR to her MostBet account, but the funds haven’t been credited.

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Player’s account has been blocked.

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The complaint was closed as unresolved due to the casino’s failure to provide timely updates and resolve the issue, suggesting intentional stalling. The player was advised to submit a complaint to the licensing authority, Curaçao Antillephone N.V. The player from Greece had a frozen account at Mostbet despite having previously successful deposits and withdrawals. After waiting for a scheduled video call for verification that was delayed by 1.5 months, he received no response to his follow-up inquiries.

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The casino had acknowledged their mistake and offered to refund the lost amount. After a delay, the casino had confirmed that the refund transaction was successfully completed. The player had confirmed receipt of the refund, resolving the issue.

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Player had her account blocked.

The player had attempted to use multiple numbers without success and had received no help from the casino’s live chat support. Contact had been made with the casino’s representative, who had cited technical difficulties with linking Austrian phone numbers. The representative had provided a list of countries whose numbers could be linked and had asked the player to contact them with a number from one of these countries. The player had expressed frustration, as he did not have access to a number from the listed countries. The casino then provided a customized solution, and after some delay, the player’s phone number had been linked to his account.

We attempted to mediate the situation by reaching out to the casino. However, the casino was unresponsive, and we suggested the player file an official complaint with the casino’s licensing authority. Later, the casino requested to reopen the complaint and stated that the player’s account was now active. Despite our efforts to confirm this with the player, there was no response, leading us to reject the complaint. Initially, we closed the complaint as ‘Unresolved’ because the casino failed to reply in the provided time frame.

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• The casino had not provided an alternative withdrawal method, which left the player waiting for a response for over 13 days.
• We had asked the player to provide evidence of this claim, but he did not respond.
• Alternatively, a person can Email our team at email protected or send some text on Facebook.
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• The player also alleged that his gaming account had been hacked, resulting in a zero balance.
• The complaint was closed as unresolved due to the casino’s failure to provide timely updates and resolve the issue, suggesting intentional stalling.

Player’s account is frozen with delayed verification.

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As a result, we were unable to proceed with the investigation due to lack of response from the player and had to reject the complaint. The player from Armenia had his account frozen due to incomplete verification and had submitted all required documents. He was willing to complete the video verification via Skype, but the casino stated it could not be arranged before October 21st, which he found unfair. The issue was resolved as the casino unfroze his account, and he was then able to play without further complications. Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. Our database presently holds 2 bonuses from MostBet Casino, which are listed in the ‘Bonuses’ section of this review.

The player from India had been unable to withdraw his winnings due to a technical error that had prevented him from updating his mobile number on the online casino site. Despite having submitted the required KYC documents, the issue had remained mostbet unresolved. After he contacted the complaints team and provided all necessary details, his issue was successfully resolved and he was able to receive his withdrawal. The complaints team then marked the complaint as ‘resolved’ in their system.

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The casino did not agree with casino.guru opinion, and the case was closed in favour of player. Later, the case was reopened, and the player received a refund that was relevant. Unfortunately, after receiving the refund, the player encountered another issue. However, we did not consider the issue to be relevant for a refund, so we rejected the case. The player from Thailand is experiencing difficulties with an attempt to withdraw a relatively small amount of 5,020 THB in winnings. The player from Ukraine had faced a full KYC request after making a second deposit and using a VPN, despite the loss of his first deposit.

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However, the player had insisted that the funds did not return to his account. Both the player and the casino had provided relevant evidence, but the issue had remained unresolved. The player had been advised to contact the casino’s licensing authorities. The complaint was closed as unresolved due to the casino’s no reaction policy. The player from Portugal has requested a withdrawal prior to submitting this complaint. The player from Pakistan had deposited PKR into his Mostbet Casino account but the amount wasn’t credited.

Despite his inquiries, the issue had been repeatedly deferred to the casino’s finance department. The Complaints Team had recommended he contact his payment provider for an investigation, as the casino could not directly resolve the issue. They had also advised him not to deposit more funds until the issue was resolved.

Get good odds before the plane leaves, because then the game is stopped. To avail of the increased bonus, you have to pay a lot more than 500 NPR in your account within 30 minutes of registration. The player from Hungary had their bonus winnings cancelled without further explanation. After gathering all the necessary information we have rejected this complaint. The player from Italy has repeatedly informed the casino about their gambling addiction, but the casino has ignored their requests, allowing continued play and losses.

The casino had stated that due to a high workload, the processing of requests took some time. After reviewing the information, we had determined that the player was not eligible for a refund as the timeframe during which her account was closed was deemed adequate. The player from India reported that a total deposit of 90,000, made in two transactions, had not been credited to his account. He claimed the casino stated the deposits had already been used by someone else, despite not sharing his information with anyone except an agent. The Complaints Team facilitated communication with the casino, which confirmed that the missing deposit of 60,000 had been credited to the player’s account after verification. Subsequently, the casino also confirmed the transfer of the remaining 30,000, resolving the player’s issue.

Consequently, the complaint was rejected due to the player’s non-cooperation. The player from China faced a withdrawal delay due to KYC requirements at Mostbet casino. Despite completing the necessary procedure and waiting for over five months, she was not able to access her funds.